Lucky these guys have a monopoly, No other reason anyone would use them, Without a doubt the worst company I have ever had to deal with. I am selling my Vans earlier then I had planned as it would be to risky having to rely on them to sort out any other warranty issues. They dont return calls, Emails, threats of legal action. Took them 12 weeks to fix one warranty issue, Which then had to go back several times, for completely negligent things, Like they have not attached 3 different hoses properly. I cant express how much I hate this company. The above issue is one of many, I could write a book... At the moment they cant even find my vehicle they have had for 2 months, Which they quoted to repair but have now said they cant because my 3.5ton van is to big so I am having to get it recovered to another gargage? but now they dont know where it is & are saying they dont have it.
Visited Fiat, very helpful informative salesman
Booked a test drive for 10am. Came in at 10 guy didn't know much about my booking, told me to wait 10 mins, waited half an hour, asked somone else what's going on told him I have a booking at 10. He said I don't work with the type of car I wanted to test. Couldn't even see the car in the first place.. Not on forecourt. Bunch of idiots . Worst customer service in history. I would rather buy a dodgy car from e bay at least u can see it !! And they know u are coming !
Absolutely horrendous service, I called and asked to speak with the service department, I was on hold for 2 minutes and the phone the switched back to the switchboard where i was told they were unavailable, (which is totally fine) so i left a number and was told someone would call me back. 3 days later i called again, exactly the same thing happened so i left my number again and waited, well 4 days later i called back and as i am sure you can guess they didn't call ! I called back again and then told the lady at reception the story she promised to have someone call, well 3 days later nothing! I called again today and when my call didn't go though and went back to the switch board i realised i was flogging a dead horse! VospersI Renault i wouldn't have minded if it took a few days to call back but surely you cant be weeks behind on calling customers back?! The truth is the person working in Renault service is costing you customers! I am so upset and disappointed in your MAIN DEALER service, I do hope you read this and work on it
Great customer service in the service side of things. However, whenever I look around the show room, the staff are not interested in helping. I wanted to p/x my current Clio about 14months ago, they said they couldnt do a good deal on anything, so come come back in 12 months. Which I accepted and did. Came back 12 months to only be told the same thing. Surely they want to sell me a new car! The young lad just wasnt interested in helping me. At that point he didnt know that I was looking at possibly purchasing two cars, one for me and one for my partner to which point he turned round and said only come back if you are really interested! Shame, as always had great experiences with them in the past.
Vospers Renault Plymouth is a UK Car Dealer based in Plymouth, South West England. Vospers Renault Plymouth is located at Marsh Mills Retail Park, Plymouth PL6 8AY, UK.
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