No interest from so called professionals.No following up from gps after tests x-rays scans etc. Patients have to prompt and chase up. Appointments are difficult to arrange due to obstructive receptionists. Though in all fairness some are helpful.
To be honest this surgery has never been that good. Lately worse still. Takes an age to get through by phone if as long as you are not disconnected whist waiting. The receptionist are friendly when you do get through although one said she had tried to call me back when I briefly lost my signal and my phone showed no record of this. Did get a day late call from a Dr who left a message on my land line but didn't try my mobile which beggars belief and is poor service. Had to visit reception in the end to sort it out. I shall be moving surgery and advise not to sign up.
Been with this surgery from the start..was an excellent practice but gone down hill drastically. Doctors leaving left right and centre the doctors left are over worked.Decent receptionist have left,some nice new ones but still a few who think they are the doctors themself! Getting an appointment is a nightmare! New system which is now been going for a while is no better.when you get an appointment it's rare you see a qualified doctor usually a paramedic or nurse practioner..who the refers you to a doctor??!!
I have tried today from 8am to book a appointment, finally got through at quarter to 12 only to be told all appointments have gone ( obviously after all that time ). I was told to call back next day, but I know I will have the same situation! ! Something is not right with their set up, when I commented on this I was told to call 101. And they wonder why hospital s can't cope it's down to people not being able to get appointments with their gp.
If you can find another doctors I would highly recommend that you do. One that the receptionists don't interigate you and then decide what THEY think you need ie: doctor, nurse or an appointment! A doctors that the phone is answered would be good before you are interigated, or better still actually answered. I have left this doctors after many,many years as a patient, hopefully this has helped with this doctors having to deal with a patient, and freed up a receptionist actually doing what they are supposed to do,rather than questioning every patient that phones.
Church View Surgery is a UK Doctor based in Plymouth, South West England. Church View Surgery is located at 30 Holland Rd, Plymouth PL9 9BN, UK.
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